Besides using it in its originally indented form, customers greatly extend a product’s uses, by adapting it in surprising ways to new use cases that have not even been considered yet. Most of the relevant requirements generally arise in the daily use. Products and services continue to mature. This is why we need to stay on the ball, even after the launch.
However, this is fraught with danger in the area of medical engineering. To identify and react to risks early on within the strict legal framework, we accompany the end user on site in applying the product. But what is it like in other sectors? Understanding the "story behind the story" takes center stage. As soon as users develop new application options, this is a sign that they are lacking a certain function or even an entire service.