UX for breakfast - Schindler Creations

UX for breakfast

Are you a true usability expert? #OpenUXTalks

Wednesday morning in our studio by the beautiful Lake Constance. Many people gather (some digitally) to answer the question: Are you a true usability expert? 

The meeting results in a new series of lectures, the Open UX Talks by Schindler Creations. Also present is the University of Applied Science, User Centred Technology Research Center, Dornbirn. Because practice and theory go hand in hand. And so we’re off to explore new perspectives over coffee and muesli.

„Inadequate use of usability engineering methods in software development projects have been estimated to cost the US economy about $30 billion per year in lost productivity.“

The King of Usability, Jakob Nielsen

Validate what you assume

As Developer of industrial goods we work with UX methods on a daily basis. We transform User insights into facts and results to make User Experience measurable. But even so, we keep our eyes and ears open for new or improved approaches. Therefore research is very welcome! Guest speaker and UCT Researcher Patrick Jost, BSc MA PgC, deals in his Lab with topics as User Experience, Smart Technologies, Alternative User Interfaces, AR & VR as well as Human Machine Cooperation. So we polished up our tool box to be ready for the next technological challenge.

An ethical issue

Usability as a topic comes up when designing man-machine interfaces. And in all interactions, ethics play a crucial role. The human experience when handling a machine or operating a system is commonly known as the user experience. Our interaction partners have evolved from machines to artificial intelligences, and so the question arises: Who or what is our opponent?

Laws of robotics

The heritage of Isaac Asimov has achieved mainstream recognition, at least through the movie iRobot (starring Will Smith). He was the first user experience designer of the 20th century and writer of the laws of robotics. In the 1930s already, young Asimov asked himself how machines could facilitate men’s daily lives. Isaac was way ahead of his time. He could picture the future of human evolution and turned his visions into science-fiction stories, later in non-fiction books. His exceptional perception of robotics shapes our understanding of artificial intelligence to the present day. From robots as a threat all the way to robots as humans’ friends and helper.

„1. A robot may not injure a human being or, through inaction, allow a human being to come to harm.
2. A robot must obey orders given it by human beings except where such orders would conflict with the First Law.
3. A robot must protect its own existence as long as such protection does not conflict with the First or Second Law.“

THREE LAWS OF ROBOTICS BY ISAAC ASIMOV

The robot, my companion

Hold your breath, as we are diving deep into the depths of the ethics. We, as developers of industrial goods, follow the engineering ethics, which are rooted in social, corporate and employment ethics. And since the middle of the 2000s, roboethics form part of applied ethics.

And there we are: Industry 4.0, factories are smart and connected, machines and computers take over industrial production, regulate the stock market, revolutionise traffic circulation, are involved in our everyday tasks and nurse our ill. Robots even leave their lives for us!? They are called ‚PACKBOT’ or ‚FIRSTLOOK’ and were developed by Endeavour Robotics, the biggest supplier of the US Ministry of Defence. Their slogan – Designed from experience, built to save lives. The robots disarm mines or bombs but what no one had expected: when a robot gets “harmed”, a soldier saves it from the danger zone. So a human would risk his life for a machine!?

I, Robot

As a biomechanist Asimov was particularly fond of the concept of transhumanism, the fusion of human beings and machines. Sounds like science-fiction, but is totally real. Body optimisation is the process of merging biology and technology through prosthetics or implants directly connected to the human nervous system. Transhumanism is trying to overcome the biological boundaries of humans using technology and science. The final stage of body optimisation is called technological singularity, where artificial and human intelligence melt together- man and machine become one.

 

„Did you know?“

Knowledge facts

Knowledge fact 1: By 2021, 6% of global jobs will be substituted by machines.

Knowledge fact 2: The first ethical code was developed and implemented in 1912 by engineers and businessmen in the USA (AIEE) after a series of collapsed bridges and houses.

Knowledge fact 3:  Machines with a moral can be seen like black swans. For a long time, they have only appeared in science-fiction, but now they are conceptualised and developed within machine ethics.

(Source: Small lexicon of machine ethics)

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