Current Tag: Service Design
Optimize your ROI of UX
We know about the potential of digitalization and that it’s way more than designing screens and their backend. #DesignDoing
Since Schindler Creations began over 12 years ago, we have had the perspective in order to create truly rich experiences we must not limit ourselves to a specific discipline. This is why we work holistically with the physical, digital and invisible elements that make up peoples daily experiences. We know what huge potential lies in the current age of digital transformation.
The power of gamification
How can you learn complex stuff the fast way? By playing with it! #UX!Game
UX design's different methods are the tool of every user experience designer. At Schindler Creations, we, on a daily basis, work hard on shaping the best user experience for our partners, their products and their services. For this purpose, the fitting methods need to be taken out of the UX toolbox. This time we challenged ourselves by one of this methods: Gamification.
See what is on our mind
The Fundamental 4s
At Schindler Creations we always work holistically, which on the one hand is to look across the complete customer journey and the many touchpoints that customers experience. The fundamental 4s categorize the other face of that holistic coin.
Swiss Innovation Forum
On the 16th of November we were at the Swiss Innovation Forum at the Congress Centre in Basel running our workshop ‘Insightful Nonsense’. Our workshop was a proposal to the open call for ‘break out sessions’ which was chosen as one of the final two to run during the one day event.
Who the fuck cares about machine design?
Schindler Creations was interviewed by
Are you losing the connection to your customers?
The risk of losing the connection between your business and your customers is a result of being too product-centric as opposed to being customer-centric.
Customers increasingly long for more with experiences that enhance daily lives and businesses need to make sure that they can retain a strong influence on how your customers view their products and services alike.
Understanding the challenges of Industry 4.0
Most companies talk about I 4.0 , but very few know what it really means.
The challenges of transitioning towards Industry 4.0 are extensive, yet quite simple. The needs and demands of 4.0 include: innovative strategies, processes, products, services and customer relationships. The factories themselves face the challenge of becoming smart factories which will deal with massive amounts of digital info being processed, IoT, self-optimization, and self-configuration with machines working with both machines and humans. 4.0 will also have new implications for staff, stakeholders and users. While Industry 4.0 offers an exciting prospect for manufacturing techniques.
Innovation Day 2016
Creatives at work—and why sometimes things blow up…
At Schindler we get together every day, which only makes sense since together we work on solutions that make the world smarter for our partners and their clients. But once a year, we take the time to fine-tune our own ability to innovate. As a team, as the Schindler family, as thought leaders, and as a creative team.
About the design of invisible services, about services.
Service design as the beginning of every product development? At Schindler, that’s how we work.
What do users really want? What feels good to them and what their real, actual needs? Where do they want to go in the future? It is time to shine a new light on services. Service design as an instrument for focusing on people? For service designer at Schindler, it is more than that. For their partners, they create services that are visible (though sometimes invisible to the user) and tangible. That’s why they like to think of themselves as conductors and consider service design far more than just a design discipline.