Current Tag: Increase Sales
with User Experience Design
The industry talks about User Experience Design. German based MaschinenMarkt published on that topic and we are pleased to be mentioned.
Are you losing the connection to your customers?
The risk of losing the connection between your business and your customers is a result of being too product-centric as opposed to being customer-centric.
Customers increasingly long for more with experiences that enhance daily lives and businesses need to make sure that they can retain a strong influence on how your customers view their products and services alike.
Understanding the challenges of Industry 4.0
Most companies talk about I 4.0 , but very few know what it really means.
The challenges of transitioning towards Industry 4.0 are extensive, yet quite simple. The needs and demands of 4.0 include: innovative strategies, processes, products, services and customer relationships. The factories themselves face the challenge of becoming smart factories which will deal with massive amounts of digital info being processed, IoT, self-optimization, and self-configuration with machines working with both machines and humans. 4.0 will also have new implications for staff, stakeholders and users. While Industry 4.0 offers an exciting prospect for manufacturing techniques.
Why this is our main interest for us at Schindler…
“WHY?” sounds like a trivial question to you? Not quite. At Schindler, this is the first question we think about when we begin new projects with our partners. Why is this so? Because it can be essential for their business’s success.
About the design of invisible services, about services.
Service design as the beginning of every product development? At Schindler, that’s how we work.
What do users really want? What feels good to them and what their real, actual needs? Where do they want to go in the future? It is time to shine a new light on services. Service design as an instrument for focusing on people? For service designer at Schindler, it is more than that. For their partners, they create services that are visible (though sometimes invisible to the user) and tangible. That’s why they like to think of themselves as conductors and consider service design far more than just a design discipline.